Meter Data Management and Customer Information System to help energy & utility companies serve their customers better.
MECOMS™ is a proven solution for suppliers & retailers in the utility sector. Our system is built, managed and maintained by industry experts and adheres to the industry’s best practices. MECOMS™ lets you improve customer interaction by streamlining business processes, and combines high efficiency with first-class customer service.
Utility companies around the world want to be more flexible and agile in serving their customers, while reducing the cost to serve.
Utility companies have long been struggling with low customer interactivity. MECOMS™ helps you improve this with rich and structured communication.
The utility landscape is flooded with complex and maintenance-heavy solutions. MECOMS™ already implements many essential services, while allowing easier integration with other tools you use.
Reduce cost to serve
Having many asynchronous services and touchpoints leads to a high cost to serve. MECOMS™ provides a single interface to manage all these services and touchpoints, reducing the overall cost.
MECOMS™ starts where you do. We help you convince customers to buy with an efficient pricing and quotation engine. You can manage contracts, customer information, market interaction, meter information and readings, validation and calculation with the platform, as well as invoicing. This automation will make your business more efficient!
Invoicing done right
MECOMS™ ensures all your invoicing is done properly. The platform processes all meter readings and customer info and preferences. Our automated validation system makes sure the correct invoices are being sent. It also checks if invoices have been paid or not and sends reminders when they are overdue.
MECOMS™ shows you all the information about a customer in a single overview. Our 360° view of your customer data is supported by actionable and relevant information, helping you personalize your interactions every single time.
MECOMS™ offers an extensive set of tools that will transform the way you interact with your customers. However, we understand that big changes take time. That’s why we built MECOMS™ to be modular. We offer MECOMS™ in two setups: integrated (our complete solution with all functionalities) and best-of-breed (MECOMS™ performs a specific sub(set) of your processes and integrates seamlessly with your other applications).
MECOMS™ is built on the industry’s best practices. Design Thinking is at the heart of MECOMS™, while Machine Learning and AI are continuously being investigated for the value they can bring to the solution and our customers. We’re continuously strengthening MECOMS™’ position as a reliable and future-proof solution.
What's new in R4
Our online self service
The self-service portal provides a top-notch user experience on an administrative level. We've rebuilt the portal to cover all of the most important use cases, like requesting support, paying bills, exploring meter usage and arranging a move to a new location. The new intake experience also facilitates a custom user registration and creation.
Go to market quickly and without customization with our new types of discounts and rebates. Model your own rules by using Excel-like formulas and functions to create things like multi-commodity discounts, limited-time offers, and more.
Dynamics CRM integration
We offer seamless integration with Dynamics' marketing capabilities out of the box, so your front office can profit from our 360° customer view. This integration also ensures your front office stays online 24/7, even when your back office is down.
Multichannel document output
We added social listening functionalities to create a true 360° view of your customers. All interactions across all channels can be brought to a single department in your organisation. This way, tone-of-voice mismatches and conflicting messages are a thing of the past. You can also easily generate rich documents (digital and print) for close interaction with your customers, on the channels they prefer.
|LARGE CORPORATE||LOCAL NICHE PLAYERS||CRM ADD-ONS|
|Richness||Global ready||Global ready||Local only||Global ready|
|Implementation time||6-12 months||18-24 months||6-12 months||Plug 'n play|
|Product vision||Challenging the global status quo||Conservative||Local||Fragmented|
Go to market
Our implementation methodology, using the MECOMS™ implementation workbench, ensures an agile, iterative WYSIWYG implementation, starting from documented standard processes and configuration. Depending on your market, you can also leverage our fully pre-packaged solutions, or go for a plug & play, as-a-service solution. Everything to get you up and running ASAP!
MECOMS™ can be used in two configurations. The integrated setup is a complete solution with all functionalities, while the best-of-breed configuration lets MECOMS™ handle a specific sub(set) of your processes and integrate seamlessly with your other applications (using web services, batch interfaces, …).SHOW MORE
We offer different operational and pricing models. From traditional on-premise with one-off upfront license deals, cloud hosting and a perpetual model to a fully managed SAAS solution with user/connection-based monthly subscription fees: we can offer a model fit to your business.
Moving from one solution to another can cause serious headaches. We try to make the transition as smooth as possible! Our MECOMS™ implementation workbench explains our standard processes and configuration options in detail and gives some best-practice setup tips to help you get going. The MECOMS™ data migration workbench transfers your data in your new solution, so you can focus on getting it clean and out of your current system.
We aim for configuration, not customization. However, we know each company is different, and you’re sure to have some custom requirements. By working with frameworks, workflows and unique layering model from MS Dynamics AX, you can tweak your MECOMS™ solutions without impacting the core functionality and without compromising the quality and ease of upgrade to newer versions.
MECOMS™ has been built from the ground up to accommodate different languages and market models, and has already been localized for several countries around the world.SHOW MORE
A customer care and billing solution is so much more than a CRM solution. To properly manage personal data, consumption, invoices, contract info and complaints, you need a full 360° view of your customer. You need to be able to change metering information, offer payment plans and correct invoices. This differentiates utility companies from many other industries, and these features are not usually in the scope of a CRM solution. MECOMS™ enables you to do all of this – and we offer out-of-the-box integration with Dynamics CRM to make sure you get that 360° view everywhere!
What our customers say
After a rigorous selection process, we selected Ferranti's MECOMS™ As A Service. We were confident that this would allow OurPower to deliver the highest standard in customer service. MECOMS™ offers a first-class solution, with a proven UK pedigree and a scalable system, both from a technical and commercial point of view.READ THE FULL STORY
MECOMS™ is a great platform that enables EBL to introduce new services, to lower the costs to serve our customers, and to continue to innovate and to grow our company. The entire management team of EBL also highly appreciated the commitment and the responsiveness of all the consultants involved from Ferranti Computer Systems.READ THE FULL STORY
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